Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
Welcome to www.coaches.live (“Coaches.Live,” “we,” “our,” or “the Site”), a platform that connects users with professional coaches and experts for live, real-time sessions. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
We may collect and process the following types of information:
Account Information:
When you register an account, we collect your name, email address, username, password, and any other details you provide.
Payment Information:
If you make payments through the Site, we collect billing details (e.g., address and payment method) via secure third-party payment processors. We do not store complete payment card information.
Usage Data:
We automatically collect data about how you interact with the Site, such as IP address, browser type, device details, access times, and pages visited.
Communications:
We may collect and store communications between you and coaches, as well as between you and our support team, for quality assurance and operational purposes.
Profile Information:
Optional profile details you provide, such as your bio, photo, location, or areas of interest.
We use your data to:
Operate, maintain, and provide access to your account and the Site’s services.
Facilitate coaching sessions and manage your bookings.
Process transactions and send payment confirmations.
Communicate with you about your account, sessions, service updates, and promotions (you can opt out of marketing at any time).
Improve and develop new features and services.
Monitor security and detect fraudulent activities.
Enforce our Terms of Service and maintain the integrity of the platform.
We do not sell or rent your personal data. We share information in the following situations:
With Coaches:
Only the necessary information (such as your username and any details you provide for the session) is shared to facilitate live coaching sessions.
With Service Providers:
We work with trusted third parties (e.g., hosting services, payment processors, analytics providers) who help us operate the Site and are bound by confidentiality obligations.
Legal Compliance:
We may disclose your information if required by law or to protect the rights, safety, and property of Coaches.Live, our users, or others.
We employ industry-standard technical and organizational measures to safeguard your personal data. However, no system is entirely secure. We encourage you to use a strong password and take care when sharing sensitive information.
We retain your data as long as needed to provide services and comply with legal obligations. If you request account deletion, we will retain only the data required for compliance or legal purposes. To request deletion, contact us at support@coaches.live.
Depending on your location, you may have the right to:
Access your personal data.
Request corrections or deletions.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Contact us at support@coaches.live to exercise your rights.
Coaches.Live is intended for users aged 18 and over. We do not knowingly collect data from individuals under 18. If we discover that data from a minor has been collected, we will delete it promptly.
If you have any questions or concerns regarding this Privacy Policy, please contact:
Coaches.Live Support Team
Email: support@coaches.live
We may update this Privacy Policy from time to time. All updates will be posted on this page with an updated effective date. Your continued use of the Site after changes constitutes your acceptance of the revised policy.